Scarf Fairy Return & Exchange Policy

Can I Return My Item for Exchange?
Yes, you can exchange items purchased from www.scarffairy.com only if you receive a faulty or incorrect item. Returns are accepted within 7 days of receiving your parcel and are FREE OF CHARGES!

To qualify for a return or exchange:
✅ Items must be in their original condition — unworn, unwashed, and unused — with all original tags/labels attached.
❌ Returns or exchanges for different sizes or colors are not allowed. Please refer to the provided size chart carefully before making your purchase.
❌ SALE or PROMOTION items are not eligible for return or exchange.
❌ No refunds will be provided in cash.

How Do I Return My Item?

Follow these steps to initiate a return:

Step 1: Contact Customer Service
Reach out to our customer service team between 10:00 AM and 5:00 PM, Monday to Friday (excluding public holidays) through the following:

• WhatsApp: +6014-9606671
• Email: scarffairy.info2@gmail.com

Provide the following details to expedite assistance:

• Order ID
• Date of order placement (if applicable)
• Tracking number (if applicable)
• Photos of the item and a brief description of the issue, such as:

  Wrong item
  Defective or damaged item
  Other issues (please specify)

Step 2: Verification
Once you provide the necessary details, our customer service team will verify the information and contact you for further steps.

Step 3: Return Processing
After receiving your returned item, our return department will:

• Add the equivalent amount to your Store Credit, or
• Exchange the item for a new one as requested.

Thank you for shopping with Scarf Fairy, where we aim to provide a smooth and hassle-free experience!